Healthcare Without Rival 

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.  

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.  

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Associate Vice President of Clinical Operations Support to join our team remotely.

About the role:  

The AVP, Clinical Operations Support (COS) oversees the support and execution of site clinical operations, the primary care and occupational health products, patient safety and quality programs, and team member engagement. This position is responsible for planning and directing activities to drive a high level of patient safety, maintain clinical excellence, and align with overall enterprise clinical strategy. This position directs and develops high performing teams to deliver on established objectives, goals, strategies and measures.  The AVP, COS collaborates with our Provider Affairs and Clinical Quality teams to execute short- and long-term strategies to improve care delivery, ensuring effective communication with site leaders and to other internal teams.

Essential Functions:   

• Clinical Operations team leader.  Leads Regional Clinical Operations Managers, supporting their efforts to ensure site level regulatory, patient safety, and clinical quality programs are well understood and executed effectively.

•Maintains a focus on ensuring effective site team communication, education, execution, and compliance with Premise Health policies, procedures, and quality programs. 

•Principal working level liaison to the Clinical Quality team

•Functions as a key member of the Medical Operations Leadership team

•Cultivates multiple relationships with other corporate teams, including but not limited to Growth Strategy, Operations, Sales, and IT

•Drives process improvement, standardization, and change management initiatives

Job Requirements:  

• Licensed or Certified in a health care field (Nursing, Physician Assistant, etc)

•Master’s or Doctorate degree preferred

•Board Certification preferred

•12+ years’ experience in a health care or health care business environment or related industry, managing others

•Healthcare experience in a medical, pharmacy, wellness, fitness or other similar environment

•Experience working in a virtual environment preferred.

Preferred Experience:  

• Excellent verbal and written communication, facilitation and presentation skills;  Ability to communicate complex principles and procedures in simple layman’s language

•Strong strategic thinking and leadership skills

•Demonstrated ability to manage a broad range of responsibilities and communicate effectively across multiple functional areas

•Demonstrated leadership skills and experience managing virtual staff

•Excellent time management and organization skills.

•Excellent people management, strategy and execution skills

•Extensive knowledge of the healthcare industry, quality standards, and site operations 

•Demonstrated knowledge of regulatory environment relative to onsite operations. Knowledge of current industry and legal issues

•Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice

•Ability to create process flows to improve efficiency and adherence to corporate policies and government regulations

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.  

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

For individuals living in California, Colorado, Illinois, Minnesota, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Illinois, Minnesota, Washington and New York State compensation is $140,000 - $179,000 with eligible bonus opportunity. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.