Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Care Navigation Product Manager to join our team remotely.

About the role: Support all efforts that ensure the successful delivery of Care Navigation at our client sites that have purchased the Care Navigation product.

Essential Functions:

• Responsible for subject matter expert support to Wellness Center, operations, and product teams in areas of Care Navigation/referral coordination related IT platform(s) and vendor relationships.
• Support the implementation of new lines of service by working with Health Strategy Associates to ensure implementation schedules are continuously updated and adhered to during the implementation process.
• Proactively monitors metrics across dedicated book of business clients to identify trends related to potential workflow/process issues and work with Epic team to create and support workflows that deliver optimized referrals for members, providers, and clients.
• Responsible for standardizing Care Navigation practices across the enterprise, including onboarding and training, documentation, workflows, and reporting and updating SharePoint page with most current information for Field Team members. 
• Disseminates Care Navigator communications and feedback to key product stakeholders to inform workflow and/or process improvement.
•  Identifies team member development needs, including training, support, or continuing education, and conducts these sessions accordingly.
• Develops job aides and reference tools (including CN SharePoint) for Care Navigators to utilize for day-to-day support (works with CN supervisor to make any necessary centralized workflow/process adjustments)
• Attend and lead community meetings as part of team member engagement and best practice sharing initiative.
• Support all Premise Health team members and operations managers in a participatory, positive, and supportive manner. 
• Attends Quarterly Strategy Meetings, and/or other client facing discussions as needed. 
• Support operations in subject matter expert duties including, but not limited to, interviewing key Care Navigation candidates, staff orientation, training, and ongoing development. 
• Firm understanding of Care Management Line of Service and ability to support CM Product activities if needed.
• Performs other related duties as assigned by the AVP of Product.

Job Requirements:

• Registered Nurse
• Registered Nurse licensed in state of residence/practice preferred
• 5+ years of relevant work experience
• Experience working in Epic and data reporting.

Preferred Experience:

• Exemplify Premise Health values
• Ability to work autonomously and within a collaborative team 
• Knowledge of adult learning practices and change management
• Strong understanding of data systems and ability to interpret data as it relates to Product success
• Strong computer skills in Epic, Microsoft Word, Excel, PowerPoint, and Web/Internet-based programs 
• Strong verbal and written communication and marketing skills 
• Strong presentation and time management skills
• Advanced computer skills in database software such as Microsoft Excel, PowerPoint, Word, & SharePoint preferred
• Advanced working knowledge of Epic documentation preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Illinois, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Illinois, Washington, and New York compensation is $89,000 - $109,500. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.