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Centralized Care Navigator

Requisition Number: 39571 Job Location: Brentwood, Tennessee, Remote

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. 


As a Part Time Centralized Care Navigator, you'll provide virtual services within our Digital Wellness Center (DWC). The work schedule will be 20 hours per week, to be determined within the hours of Monday-Friday, 8am-5pm CST. Epic experience is required, and referral coordination experience is strongly preferred. This role also requires a dedicated, private workspace and high-speed internet.


What You'll Do: 

  • Works with the member, primary care provider, and other members of the care team to identify and prioritize member's health care needs
  • Develops understanding of and leverages Epic's referral and scheduling capabilities and other available tools
  • Documents all encounters and follow up plans in Epic
  • Develops understanding of where member populations live and work, as well as high-value providers and facilities in key geographies
  • Proactively builds relationships with community specialists, alongside other health center team members, to educate them on Premise Health and our expectations, and facilitates streamlined referral access and information sharing
  • Works in collaboration with Premise Health Primary Care team members whether virtual or onsite and providers in the community, including but not limited to: specialty medical services, behavioral health services, disease care management specialists, social workers, and community-based organizations to help the member maintain bidirectional communication and achieve optimal health outcomes.
  • Regularly interacts with Premise providers to understand member referral needs
  • Navigates client networks and providers and interprets information to members and their families
  • Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community
  • Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience
  • Interacts with members via multiple modalities (phone, email, portal message, etc.) to identify appropriate referral target(s)
  • Utilizes cost and quality tool(s) to identify high-value specialists and facilities in the community, and provides recommendations to members
  • All other duties as assigned
  • May include up to 10% travel


What You'll Bring: 

  • High School diploma/GED
  • 3+ years working in corporate wellness/health promotion or with health system logistics/scheduling
  • Epic experience needed
  • Referral experience preferred


Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our part-time (between 20 and 29 hours per week) team members a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.


Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $22.16 - $27.70 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. 


For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. 


This posting is anticipated to close within 45 days of 04/27/2026. 


Should you have questions regarding this job posting, please contact askhr@premisehealth.com.

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