Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. 

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. 

The Director of Operations Education serves as the partner within Operations, delivery of structured education and communications that translate business strategy into practical, field-ready capabilities. 

This role is responsible for shaping and advancing operations communication, culture, and education strategies that drive clarity, consistency, and performance across Operations. The Director leads the evolution of Foundations programming, ensuring teams are equipped to execute with confidence, alignment, and operational excellence. 

This individual partners closely with Operations, Medical Operations, Learning & Development and cross-functional leaders to deliver scalable programs that reinforce operations goals, objectives, workflows, changes and foundational knowledge.  

This is a full time, remote Director of Operations Education role.

What You'll Do

•Support and lead the educational strategy for operations through communications and facilitated sessions to ensure alignment with organizational priorities and business goals  

•Oversee the delivery of Foundations programming, acting as the operations SME and delivering content as necessary.  

•Translate complex business strategies, operational priorities, and clinical initiatives into clear, actionable communication and education for frontline teams and leaders  

•Partner with L&D to provide operations specific leadership development initiatives that strengthen performance management, client relationship building, decision-making, and execution through the operations team. 

•Establish and evolve communication frameworks that drive clarity, reinforce expectations, and support adoption of key operations initiatives  

•Deliver foundational knowledge, reinforce standards, and improve consistency across sites and regions  

•Ensure delivery of engaging, high-impact information using blended approaches, including instructor-led, virtual, and microlearning formats  

•Partner with senior leaders and subject matter experts to communicate changes that impact operations team members.  

•Define and implement measurement strategies to evaluate effectiveness, adoption, and impact of communication and education initiatives of operations communications and initiatives.  

•Monitor trends, feedback, and operational data to continuously refine programs and improve field effectiveness  

•Act as a strategic advisor to the various departments on best practices for communication pathways for operations team members.,  

•Lead and develop team members within the Communications, Culture & Education function  

What You'll Bring

•Bachelor’s degree required  

•10+ years of experience in health care operations, clinical operations, or other relevant work experience 

•Experience leading communications and large-scale programs that impact frontline and operations audiences  

•Experience working cross-functionally with Operations, Learning and Development and/or Medical Operations  

•Exceptional communication skills with the ability to translate complex concepts into clear, actionable messaging  

•Proven ability to  deliver communications that drive performance and operational consistency  

•Strong facilitation and executive presence, with experience engaging senior leaders and frontline teams  

•Ability to connect communication and education strategies to measurable business outcomes  

•Strong strategic thinking and execution skills  

•Excellent stakeholder management and consulting skills  

•Ability to manage multiple priorities in a fast-paced environment  

•Proficiency in Microsoft Office  

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $100,000.00 - $120,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. This position is eligible for an Annual Performance Incentive that is a percentage of base salary and awarded based upon individual annual evaluation and company financial performance.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. 

This posting is anticipated to close within 10 days of 07/23/2026.

Should you have questions regarding this job posting, please contact askhr@premisehealth.com.