Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. 

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. 

The Manager of Member Marketing Operations oversees the development, implementation, and execution of strategic operational processes and capabilities to deliver comprehensive marketing support to both internal stakeholders and external clients.

Reporting to the Director of Marketing Strategy & Operations, this role will establish, manage and optimize processes, platforms, resources and tools to efficiently and effectively deliver marketing campaigns used to drive member utilization, penetration, and attribution of Premise Health products and services.

Responsibilities include creating efficient systems to triage and prioritize tasks, identify deliverables, allocate resources based on team capacity, recommend tools/platforms to support timely member marketing project delivery, and consistently exceed business and client expectations. This role will oversee the Member Marketing Operations team, and will partner with both internal stakeholders and leaders as well as clients to enable success.

This is a full time, remote Marketing Operations Manager role.

What You'll Do

•Marketing Automation & Platforms

oOwn Wrike project management platform for marketing initiatives, ensuring timelines, deliverables, and dependencies are tracked and aligned across creative, digital, strategy, analytics, and operations teams

oEvaluate and recommend new tools, automations, dashboards, or process enhancements to improve operational scalability, effectiveness, and marketing ROI

oManage platform integrations for streamlined workflows and consolidated reporting

oEnhance platform functionality to accurately anticipate and plan for workforce demands

oLead process optimization, troubleshooting, reporting and analysis of the Engagement Hub, an online self-serve tool for customization and ordering of campaign collateral, promotional items, and operational assets

•Project Intake, Triage and Execution 

oEstablish project management approach to maximize abilities/capabilities to deliver against high volumes of marketing project requests

?Optimize project intake processes, maintain project backlog and create prioritization framework (potentially as Agile Product Owner)

?Identify business value of projects and negotiate prioritization with internal team and requestors

?Develop resource allocation process/structure in partnership with functional teams

?Develop efficient workflows and blueprints to streamline project execution 

?Ensure projects are delivered on time, on budget, on brand

oIntegrate processes and workflows in support of new client implementations and existing client expansion of services 

oMaintain understanding of brand standards, design, and production process

oOwn the escalation process to provide a path for exception management

oLead or support the execution of designated marketing projects and initiatives 

•Team Leadership

oLead, manage, coach, and develop team of 5+ direct reports

oOversee team’s development and execution of detailed project plans for client implementations, expansions of services, and ongoing member engagement campaigns

oBuild trusting, positive relationships with Member Marketing team members, internal stakeholders and leaders, and clients to enable success

oAllocate and monitor departmental project team member bandwidth and distribute project assignments in partnership with functional team leaders; forecast and account for peaks in demand

oCoordinate, train, and oversee projects led by contractor resources, as needed

•Analysis, Measurement and Reporting 

oMonitor progress and proactively recommend opportunities to improve effectiveness and efficiency of team’s ability to deliver against departmental goals and commitments

oCommunicate project prioritizations, budgets, and metrics

oIdentify and deliver key insights to optimize marketing campaigns and/or internal processes to internal and external stakeholders

•Operational Support

oPartner with internal stakeholders to develop, manage, and optimize monthly client billing process for Member Marketing projects; establish billing tracking for visibility

oOversee contract and invoice management for 3rd party vendor partners and contractors

oManage department’s digital and communications channels (intranet pages, distro lists, etc.) 

What You'll Bring

•Bachelor’s degree in marketing or related field preferred

•6+ years marketing project management experience, or similar role

•2+ years in a team supervisory capacity preferred

•2+ years working in marketing operations for a marketing/advertising agency preferred

•Expert or advanced user of Wrike project management platform

•Project management certification and/or experience with Agile preferred

•Experience with ServiceNow, Salesforce Marketing Cloud, or Figma a plus

•Microsoft Office experience required with advanced Excel and PowerPoint skills

•Proven experience developing and implementing process efficiencies

•Demonstrated track record of bridging cross-functional teams to execute complex initiatives

•Strong leader who instills and contributes to a team culture of curiosity and innovation

•Demonstrates Premise’s core competencies in their work: Respectful, Ethical, Engaged, Courageous, Quality-Focused, Accountable, Innovative

•Ability to prioritize effectively and efficiently; comfortable in Agile Product Owner role

•Critical thinker and problem-solver who can anticipate barriers to success, pro-actively seek out solutions, and manage escalations

•Self-starter who demonstrates initiative and thrives in a fast paced, collaborative work environment with a certain amount of ambiguity; enjoys building relationships with cross-functional teams

•Strong track record of success with ability to collaborate, negotiate, align and influence

•Analytical mind adept at partnering with stakeholders to establish campaign performance tracking to leverage in future maximization and optimization efforts

•Crystal clear communication, both written and oral

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $100,000.00 - $130,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. This position is eligible for an Annual Performance Incentive that is a percentage of base salary and awarded based upon individual annual evaluation and company financial performance.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. 

This posting is anticipated to close within 90 days of 03/19/2026.

Should you have questions regarding this job posting, please contact askhr@premisehealth.com.