Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Director of Operations Solutions and Services to join our team remotely.

About the role: The Director of Operations Solutions and Services assesses the effects of organizational changes and oversees the mapping of new, improved, and more efficient processes. This role applies empirical and quantitative methods to understand and improve the overall effectiveness of enterprise-wide operational programming. The Director of OSS (Operations Solutions and Services) consults, designs, executes, and evaluates effectiveness of operational products and programs but also communicates findings and recommendations to improve operations through cycles of learning and performance.

Essential Functions:

• Streamlines operational programming to drive efficiency, foster innovation, and optimize the use of departments and resources
• Defines and maps assigned workflows and processes; identifies decision points and gaps and makes recommendations on improvement
• Creates a culture of continuous improvement across departments ensuring effective workflows and resources are aligned
• Analyzes operational workflows for opportunities to increase efficiencies and systematic optimizations
• Monitors operational KPIs (key performance indicators), dashboards, and reports; identifies baseline problems and opportunities
• Defines objectives, requirements, and plans with internal and external stakeholders and leads cross-functional data gathering and decision making
• Supports departmental implementation and/or operationalization of new products, strategies and growth initiatives
• Supports the Operations and Clinical Application teams when implementing workflow, process, and governance changes
• Leads, motivates, trains and inspires effective medical and people/performance management in a virtual environment
• May require other duties as assigned

Job Requirements:

• Bachelor’s degree strongly preferred or equivalent work experience
• 10+ years of experience in health care operations, clinical operations, or other relevant work experience
• Experience with operations and/or clinical workflow process improvement
• Experience with implementing new product and strategies across a decentralized organization
• Experience using project management methodologies to design and/or execute business process optimization projects is a plus

Preferred Experience:

• Advanced knowledge of Microsoft Office (e.g. Word, Excel and PowerPoint)
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to develop specific goals and plans to prioritize, organize, and accomplish work
• Ability to manage one's own time and the time of others
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzing information and evaluating results to choose the best solution and solve problems
• Developing constructive and cooperative working relationships with others and maintaining them over time

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Illinois, Minnesota, New Jersey, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Illinois, Minnesota, New Jersey, Washington and New York State compensation is $105,000 - $129,000 with eligible bonus opportunity. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.