Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Regional Clinical Operations Manager (RCOM) to join our team remotely to support the North East region. The ideal candidate will reside in this region.

About the role:

This position is responsible for providing consultative guidance for Health Centers while implementing consistent activities to standardize health center operational processes to ensure sustainable business outcomes and results and adherence to corporate policies and government regulations. This position will assist in the development, refinement, and execution of detailed project plans including tactical coordination of corporate departments and Health Center management. Supports the design, coordination, implementation and evaluation of an integrated system-wide approach to clinical education including new team member onboarding, on-going training, professional development and professional advancement of clinical team members.

Job Requirements: 

Leadership:

•Provides leadership and communication to ensure knowledge transfer and best-practice sharing to Occupational Health and Primary Care Centers in support of operational goals and objectives and compliance with government regulations.

•Communicates processes, policies, and corporate vision effectively with Health Center management.

•Creates an environment of clear accountability for Health Center management and takes accountability for his/her own results.

Collaboration:

•Actively participates in the development of individual and site processes and project planning according to the scope of work ensuring operational efficiency and governmental compliance.

•Participates in site assessments and gap analysis and provides recommendations for action plans where change or improvement is needed.

•Facilitates and/or participates in project meetings with Health Center Management to prepare for implementation/execution of corporate policy

•Solves complex problems effectively with an emphasis on developing proactive, productive approaches utilizing internal support functions.

Coordination:

•Responsible for the completion of all tasks in Project Plan designated as responsibility of the Program Manager, Clinical Operations in preparation, implementation and follow up as needed.

•Serve as a consultant to other departments and teams related to clinical training programs and delivery of health care services, promoting a team approach.

•Monitors the status, assigns actions items and proactively identifies issues/roadblocks.

•Conducts or participates in conference calls on a regular basis and effectively communicates weekly project status and timeline updates.

Employee On-boarding:

•Support the development, implementation, and evaluation of clinical educational programs for clinical staff. This includes new team member orientation, skills assessment, and on-going training programs including clinical practice education and professional development programs that support team member high performance and engagement, and a quality value-based organizational culture.

•Participates in on-boarding of new managers and staff in Health Centers when requested.

Consultation:

•Provides consultative guidance and perspective to Health Centers and to clients for issues related to subject matter expertise and operational processes.

•Collaborates with Health Center site management on issues related to SME deliverables and operational optimization.

Other:

•Consults with Medical, Legal or Compliance departments regarding regulations, practice acts, practice law, certification requirements etc.

•Develop educational programs to support the enterprise strategic initiatives, regulatory requirements, patient care experience, patient safety initiative, evidence-based practice, accreditation and compliance accountability.

•Support other departments as requested with clinical practices.

Education:

•Licensed in a Health care field (Nursing, Physician Assistant, etc.)

•Bachelor of Science or Masters, preferred

•COHN or COHN-S preferred if nursing; additional occupational health training if other licensed healthcare provider, preferred

•Certification in Case Management, preferred

Experience:

•5+ years’ experience in Occupational Healthcare and Primary Healthcare

•5+ years’ experience in managing Medical Surveillance programs (Hearing Conservation, Respiratory Protection) preferred

•5+ years’ experience in OSHA recordkeeping preferred

•Prior experience in an on-site Occupational Health Center or Primary Care Center/Patient Centered Medical Home

•Experience working in a virtual environment preferred

Knowledge and Skills:

•Excellent verbal and written communication skills.

•Excellent articulation skills and ability to communicate complex health/medical principles and procedures in simple layman’s language.

•Ability to create process flows to improve efficiency and adherence to corporate policies and government regulations.

•Functional use of Microsoft Office Suite and web-based programs, specifically occupational Electronic Medical Record ( EMR etc.), preferred.

•Flexibility essential – able to adapt to circumstances beyond the department’s control pertaining to travel dates, training needs, and responsibilities.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you. 

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

individuals living in or reporting to New York State only, Premise Health is required to  include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $105,000 - $120,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.