Front Office Manager
Requisition Number: 40496 Job Location: Celebration, FloridaWhy You’ll Love This Role
If you enjoy leading people, creating exceptional patient experiences, and working in a fast-paced healthcare environment, this could be the perfect fit for you! In this role, you’ll lead an amazing team of Health Center Concierges while making a real impact on both team culture and patient satisfaction.
What makes this opportunity great:
- Monday–Friday schedule, 8:00 AM–4:30 PM
- Great work life balance!
- Supportive leadership and collaborative team environment
- Chance to deliver white-glove customer service that truly makes a difference
What You'll Do
- Organize and maintain a filing system for patient charts, including generating chart numbers, filing and pulling charts.
- Manage daily operations, workflow, work schedule, timecard monitoring and ensuring appropriate staffing levels and monitoring overtime for an effective and efficient front office.
- Orient and train new front office staff.
- Oversee site specific identification badging process.
- Manage the Performance Evaluation (PMP).
- Coach and provide feedback to staff on a regular basis.
- Review all medical records release requests and refers to appropriate department per Premise Health Procedure.
- File occurrence reports as necessary.
- Support adherence to Premise Health policies and procedures.
- Ensure billing and reconciliation for services rendered and for monthly statements and collections.
- Manage petty cash and credit card reconciliation.
- Support front desk staff by assisting with phones, making appointments, greeting and directing patients and visitors, registering patients, etc.
- Coordinate referrals for patients when necessary.
- Ensure office equipment maintenance is current and properly maintained per manufactures instructions and document appropriately.
- Assist Health Center Manager with clinical scorecards and site audits i.e. gap analysis and action plans when appropriate.
- May require other duties as assigned.
Education:
- High School Diploma/GED required
- Bachelor’s degree or equivalent work experience preferred
Experience:
- Prior management experience within the health care industry preferred
- Experience with electronic medical records preferred
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.