Member Services Coordinator
Requisition Number: 37886 Job Location: Greenville, South CarolinaPremise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
As a Full Time Member Services Coordinator, you'll provide care to client employees in our Health Center. The scheduled hours are Monday - Friday, 8:00a - 5:00p. Hybrid work schedule.
What You'll Do
- Answers patient inquiries by clarifying desired information; researching, locating, and providing information.
- Schedules patient appointments based on client-specific services.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
- Maintains general understanding of client wellness incentive programs and communicates to patients.
- Places wellness outreach calls to connect patients with health coaches.
- Maintains call center database by entering information in the electronic medical record.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the patient experience.
- Assists in outbound calls, for patient follow ups, special event notifications, and triage calls to other medical personnel when assistance is needed beyond scope of practice.
- Maintains a clean, neat work environment and presents a professional image at all times.
- Treats all internal team members, customers, clients, and vendors with courtesy, respect and dignity.
- Maintains strict confidentiality related to company, client, and patient information.
- Understands and follows safety and security procedures and practices preventative safety procedures as set forth by the organization.
- Immediately reports all accidents and incidents to the immediate supervisor or Human Resources.
- Uses only equipment trained to use and operate all equipment in a safe manner.
- Adheres to all company policies, procedures, and business ethics codes.
- Executes all terms and conditions as set forth in the Company Employee Handbook.
What You'll Bring
- High School Diploma or equivalent required.
- Two (2) to four (4) years of customer service experience required.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.