What You’ll Do

• Oversee day-to-day operations of the fitness center; including team member management, program management and facility management
• Model and ensure the delivery of excellent customer service to all participants and to our client partner
• Develop a strong partnership with and understand the goals and objectives that our key client partners have for the fitness center program
• Oversee the management of or directly manage the group exercise program, the personal training program, the internship program, member recruitment and retention, fitness center marketing and non-member program outreach
• Create and manage a budget and produce reporting for fitness center program summaries and monthly reports
• Lead group and one-on-one meetings to engage the fitness center team and remain focused on the achievement of site and individual goals
• Design and deliver a physical activity and wellness program plan that is aligned with the strategic goals of both Premise Health and our client partner. Programs may include motivational programs, health promotion activities, screenings, recreational events, etc.
• Communicate clearly and in a timely manner with direct reports, key client contacts and supervisor
• Conduct an annual member satisfaction survey and develop a plan for continuous improvement
• Perform all aspects of hiring, payroll, training, development and evaluation for all team members as appropriate
• Provide exercise leadership expertise according to the latest American College of Sports Medicine, Exercise Testing and Prescription guidelines
• Deliver fitness services which include; teaching group exercise classes, conducting fitness assessments and writing exercise prescriptions
• Address customer issues and ensure effective and long-term problem resolution
• Guide and support staff/team member development to increase team member retention and team member job satisfaction
• May require other duties as assigned

What You’ll Bring

• Bachelor’s degree in exercise science or a closely related field is required (Master’s degree preferred)
• Personal Training certification from nationally recognized, accredited organization (e.g. ACSM, NASM, NSCA etc.) required within 6 months of hire
• Current certification in CPR/AED (hands on program required) and First Aid required
• Group Exercise Primary certification from nationally recognized organization (e.g. AFFA, ACE, IDEA) is preferred
• Advanced fitness certification(s) (FMS, Exercise is Medicine, Corrective Specialist, etc.) preferred
• 3+ years fitness industry experience (corporate fitness experience preferred)
• 1+ years of management experience